Pickwick Virtual Tours - Real Estate Virtual Tour Provider

Enabling Cookies Technical Support

Proper use of the Pickwick Virtual Tour site requires cookies. If you can not view the virtual tours, it may be necessary to download and install the Java Virtual Machine (VM). Go to this link http://www.java.com/en/download/download_the_latest.jsp and download the latest software that includes the Java VM.

Browser Considerations

The Pickwick Virtual Tours site has been designed using current features of Java & Javascript. Our tours are best viewed with one of the following Java compatible browsers:

Microsoft Internet Explorer 6.0 or higher
Netscape Navigator 7.0 or higher

The following information is provided to assist in the cookie setup and activation.

Microsoft VM versus Java VM (Sun)?
Internet Explorer Windows Operating System?
Internet Explorer Version 6?
Netscape Navigator Windows Operating System?
Netscape Navigator Version 7?
Cookies Support on MACs?

Microsoft VM versus Java VM (Sun)?

You will need to verify that either Java VM (Sun) or Microsoft VM is installed on your system as the default applet viewer in order for the Pickwick Virtual Tours to display properly. To check this, please refer to the drop-down menus at the top of your browser screen and click:
Tools > Internet Options > Advanced >
Scroll down the list and if the Microsoft VM is installed you will see the Microsoft VM heading. Under it will be 3 check boxes. Check the box labeled JIT compiler for virtual machine enabled(requires restart). Then restart your Internet Explorer to initiate this new setting.

If you don't see Microsoft VM in the list, and since it is no longer available for distribution from Microsoft, it is recommended that you download and install the Java (Sun) VM. Check the list for the Java (Sun) heading. If it is not present then download and install the Sun Java Virtual Machine (VM).

Go to http://www.java.com/en/download/download_the_latest.jsp and download the latest software that includes the Java VM. Once you have completed the download and installation, from the drop-down menu at the top of your browser screen, click:
Tools > Internet Options > Advanced >
Scroll down the list again and check the list for the heading Java (Sun). Make sure that under the Advanced tab that Java (Sun) "Use JRE 1.5.0_02 for [applet] (requires restart)" is checked. Then restart your Internet Explorer to initiate this new setting.

For the latest information about Microsoft Java Virtual Machine Support, please go to http://www.microsoft.com/mscorp/java/. As noted on this link, the MSJVM will reach its end of life on December 31, 2007 and is no longer available for distribution from Microsoft.
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Internet Explorer Windows Operating System?

It is important to note that the 360 degree panoramas require no plugin to play, but must have Java enabled in your browser.

If you find that the virtual tours do not seem to play, then check to see if Java and/or JavaScript have been disabled. Java & JavaScript is normally enabled by default when you install your browser.

To check or enable Java and Javascript in the Internet Explorer browser, for example, select "Advanced" tab on the "Internet Options" Window from the browser "View" menu.

To check or enable Java and Javascript in the Netscape browser, for example, select "Advanced" on the left side of the "Preferences" Window from the browser "Edit" Menu.

If the Java and/or JavaScript toggles are grayed-out and cannot be toggled on or you get messages that Java is not installed or is corrupt, then you should reinstall your browser software.
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Internet Explorer Version 6?

Enabling Cookies In Internet Explorer 6:
1. Select and click Tools at the top menu bar. From the dropdown menu,select Internet Options.

2. At the popup dialog box, select the Security tab. Click Custom Level at the bottom of the box.

3. From the next popup dialog box, scroll down to the Java VM section and make sure that the box to disable Java is not checked. If it is then uncheck it. Then select "High safety" under Java Permissions.

3. Make sure under "Scripting" that "Scripting of Java applets" is enabled.

4. Click OK on the popup dialog boxes to finish.
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Netscape Navigator Windows Operating System?

1. From the top menu bar, click "Edit", then select "Preferences".

2. On the left panel under "Category", select "Advanced". On the right panel "Cookies" section, click "Accept all cookies". Also be sure that ALL the other buttons under "Cookies" are not selected. Make sure "Enable JavaScript" and "Enable Java" is selected in the panel above the "Cookies" panel.

3. Click Ok to complete the change.

You may get the following message when trying to download software from the Netscape site:

Browser Upgrade Recommended--The page you are trying to access is not compatible with your current browser version. In order to view this page you require a more recent version of this browser. For best results ensure you are using one of the following:
AOL 7.0 or later.
Netscape 7.0 or later.
Internet Explorer 5.5 or later.
If you are using an Apple Macintosh it is recommended that you use OSX or later with the following browser:
AOL for Mac OSX or later.
Netscape 7.0 or later.
Safari 1.1 or later.
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Netascape Navigator Version 7?

1. From the top menu bar, click "Edit", then select "Preferences".

Under the "Preferences" category "Privacy & Security", select the "Cookies" tab. Under the "Cookies" panel on the right, check the box next to "Enable cookies based on privacy settings".

Then go to the "Advanced" tab under the "Preferences" category. Under the "Advanced" panel on the right, check the box next to "Enable Java". Then click "ok" to complete the settings.

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Cookies Support on MACs?

Mac OS: If Pickwick Virtual Tours fail to load on your Mac OS operating system you may need the System Upgrade. Virtual Tours may not load correctly in older operation systems. It is recomended that you upgrade to the latest version of the Apple operating system via the Apple Inc. website www.apple.com.

It is also suggested that the current Internet Explorer and Netscape browsers be downloaded and installed for your MAC system to recognize and display our virtual tours properly. You can obtain the Netscape browser from the Netscape Site. The Internet Explorer can be obtained from the Microsoft Site.