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 Virtual Tour Viewer Technical Support
 Each virtual tour can best be view using functional button icons on each display window. Problems with viewing can often be resolved by considering information and instructions below.
Proper viewing of virtual tours and navigation within the display window of the virtual tour can be accomplished using hot keys or the functional buttons on the display window. The Pickwick Virtual Tours uses the Java programming language to provide the very best viewing experience by allowing for smooth, automatic left or right viewing of a scene as well as a zoom feature. The Virtual Tours are created using the iseemedia Photovista Panorama software system for the setup, build and display of JPEG panoramas.
Hot Keys are convenient for most purposes. These keys are defined as follows:
- Right mouse click bring up popup menu. For MAC user,
mouse click when hold on <CTRL> key.
- <A>, <PGUP> - Zoom in, <Z>, <PGDN>
- Zoom out.
- <V> - Reset.
- <I>, <F1> - Information.
- <T> - Toggle Toolbar state.
- <H> - Toggle Hotspots state.
- Arrow key <UP>, <DOWN>, <LEFT>,
<RIGHT> - Pan.
- <R> - Rotate right, <L> - Rotate left,
<P> - Pause rotating.
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Navigating the Pickwick Virtual Tours Using The Display Buttons |
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Zooms into the image. Select
Zoom In and click the area to be zoomed into.
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Zoom out of the image. Select
Zoom Out and click anywhere in the Viewer window.
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Displays hotspot links(if present).
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Returns the image to the initial
view after you have zoomed in or panned the image.
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Links to Pickwick Virtual Tours viewer information page.
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Rotates the panorama to view
a different segment of the panorama. Drag the panorama to rotate in the
desired direction.
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Rotates the panorama to the
left. The panorama will rotate at any zoom level.
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Rotates the panorama to the
right. The panorama will rotate at any zoom level.
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Pauses the panorama from rotating.
The rotation can be paused at any zoom level.
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Pickwick Virtual Tours Not Displaying in View Window |
There are several things to check if your tours are not showing up in your display window. Go to the Virtual Machine settings in Internet Explorer Tools/Options and be sure JIT complier is checked on. Open Internet Explorer, select Tools from the menu, select Internet Options from the list and then choose the Advanced tab. Scroll down to the Microsoft VM heading and make sure the box for JIT compiler for virtual machine enabled is checked. The various settings are shown in the following displays.
Tools/Internet Options:
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Internet Options/Security:
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Security Settings/Java VM:
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Security Settings/Scripting:
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Internet Options/Java(Sun) & Microsoft VM:
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If your system matches all of the above items, and you still have a viewing problem, it is likely that your JVM is missing or corrupted and should be downloaded and installed. Please go to here for the download steps.
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Troubleshooting Problems in Windows |
If your system is a Windows XP or any other type Windows OS system, and you're having problems viewing the virtual tours, then it may be that you need to install the Java Virtual Machine(JVM). It may also be that the JVM is not enabled in your browser or it may have been corrupted. This would show up as a problem when you try to view a virtual tour and you get a "red X" in the upper left corner of the display window. Since Windows does not come with a Java Virtual Machine(JVM) installed, the JVM must be downloaded and installed. Please go to here for the download steps.
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© 2005 Pickwick Virtual Tours |
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